If your payment was successful, Square will send you a notification email (e.g. Offline Mode payments will complete if you regain internet connectivity within 24 hours, assuming the card does not decline. If there is a remaining balance on a transaction, it will need to be processed for the entire sale to be successful. If you’re collecting signatures, a payment is not completed until you’ve passed the signature and confirmation screen and processed the full amount of the sale. To double-check the success of a payment: If the transaction does not show up in your payment history, but appears on a customer’s card statement, this is a sign that your customer is seeing a pending transaction and not an actual charge. It’s then up to the bank to release any hold on the cardholder’s funds. Square sends a void notification to the bank as soon as a payment becomes voided. It may look like the charge has posted to their account, but it should fall off after a few business days. If a payment is canceled, interrupted, or declined, your customer may see a pending charge on their card statement. If you don’t process the entire sale amount, the sale will be voided. If you process a Square Gift Card payment and the balance doesn’t cover the full amount of the sale, you’ll need to click Done from the signature screen to continue on to process the entire sale amount. This only applies to Cash or Other Tender processed with the Square app. The payments will be recorded when Wi-Fi or data service is restored. If you accept Cash or Other Tender without an internet connection, you may see a list of uncompleted payments in-app. When operating in Offline Mode, there is additional risk with any payments you accept. You can also accept offline payments with Square Terminal or Square Register. Note: If you lose internet connectivity, you can enable Offline Mode to accept card payments on your mobile device and Square Reader for magstripe. Payments can fail if the connection is not strong enough. If no Wi-Fi networks are available, your device may connect to the Internet over a cellular data network (EDGE, 4G or 5G.) You can prevent your device from using cellular data in Settings.Īlways check that you have a strong network connection before attempting to process a payment. Tap a network and, if necessary, enter the password to join. Mobile devices display a list of Wi-Fi networks in range. Choose Wi-Fi over your cellular network for a faster processing experience with Square. This can be either a Wi-Fi connection or a data service (such as 4G, 5G or EDGE). Square requires an active Internet connection to process payments. You can require a passcode to cancel transactions. If you accidentally charge the wrong amount, you can cancel the payment by tapping the X in the top-left corner of the signature screen. Verify with your customer that the information you’re entering is valid. Verify Payment InformationĪ card’s numbers will turn red if the information entered is incorrect. Square immediately sends the void notification, but it may take the bank a few business days to remove the charge. Note: Declined cards may result in pending charges on your customer’s bank statement. Log out and log back into the Square app. Tap Settings > General > International > Calendar. Follow these steps to check your calendar: If your Apple device is set to the wrong calendar, it can result in declined cards. If you’re manually entering a third-party gift card, the customer may need to contact the card issuer to register the card with a billing address, which is required to manually enter any card. If your customer has recently moved, the billing ZIP code entered may be outdated. The information entered must match the payment card exactly. If your customer has confirmed their card is valid and the transaction still declines, they should contact their card-issuing bank for more information.įor manually entered transactions, Square requires 100% accuracy. We’re not given an exact reason a card is declined. Please verify the card number, expiration date, CVV and ZIP code.”Ĭonfirm Personal Information and Settings Please have cardholder call issuer before retrying transaction.” If a card is declined in the Square app, you’ll see one of the following errors:
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